"Lifespan Health has found that the Crossroads Group’s surveys are priceless in terms of the opportunities for our Center to improve both internal and external processes and perceptions. I would recommend the service to any Center interested in improving performance and quality and managing provider performance."
Ms. Y. T. "Janie" McGinley; Chief Excecutive Officer, Lifespan Health

“The Rapid-Response System provided our hospital with a detailed and actionable reporting system to complement our hospital-wide survey. Facilitated team meetings helped ensure meaningful actions. I highly recommend this system to any healthcare organization seeking to improve patient satisfaction.”
Mr. Victor Maya; Chief Executive Officer, Kendall Regional Medical Center

Since 2003, the mission of The Crossroads Group is simply to help organizations "hear the voice of the customer or stakeholder" and to respond to that voice with meaningful action designed to produce a measurable result. As an organizational development firm specializing in survey design as well as improvement facilitation, The Crossroads Group helps organizations improve both effectiveness (doing the right things) and efficiency (doing things right), both of which are critical in today's fast-changing competitive environment.

The Crossroads Group offers over fifteen years of survey, operations, and facilitation experience in a wide range of industry settings, with particular emphasis in healthcare and assessment tools. Our combined survey and organizational development background makes us uniquely able to implement measurement solutions which are highly practical and actionable. Catered to for-profit and non-for-profit organizations, services are affordable, cost effective, and designed to yield a measurable impact associated with business strategy.

Just as important as what we do, is how we operate, according to core values which unchanging and fueled by a genuine desire to serve our clients. Our track record and growth through challenging economic times speaks for itself, as we seek to leave a legacy of high-quality, outcome-based, personalized service for each and every engagement.

For more information related to our core services, please visit our services pages. Please do not hesitate to contact us at no obligation if you would like more information related to any of our services.

Mark Robledo
Founder & CEO