Employee Satisfaction Surveys:

It's no secret that satisfied employees often make better employees. While employee satisfaction is not the only ingredient needed for engagement and organizational performance, it is a prerequisite. The cost associated with not assessing and addressing employee satisfaction perceptions translates into turnover, which involves the following:

• Direct Costs fall into two categories; separation costs and replacement costs. Separation costs include severance pay and costs associated with lost organizational productivity. Replacement costs include recruiting, interviewing, onboarding, processing, orientation, and training expenses.

• Indirect Costsof turnover can be even more significant. Valuable experience and relationship capital is lost, often resulting in reduced productivity and morale among remaining employees.

Knowing what employees really think is a vital first step towards improvement. Third-party administration helps ensure professional questionnaire design and reporting, benchmarking (across other organizations), and perhaps most importantly provides for confidentiality of responses (ensuring valid and truthful responses).

To view samples of our employee satisfaction reports, click the links below:

• Organizational Score Report: Rank all questions by average, top-box scores, bottom-box scores, and variation. Assess score trends for each question. This report is often provided by-site as well for orgnanizations with multiple sites.

• Verbatim Employee Comment Report: View positive and negative employee comments by-site or specialty area, sorted in order of overall satisfaction. Manually processed comments ensures legibility and grouping.

• Cross-tabulation Report: Drill down to the next level with scores by-site, by-tenure, by-gender, by-position, by-status (full-time or part-time), or by-department.

• By-Manager Score Comparison Report:Assess by-manager strengths and weakness in key areas such as performance feedback, communication, and recognition, as peceived by subordinate employees.

• Site-Specific Report: Employee Satisfaction report for specific sites, to help guide improvement efforts at the site level.

As a follow-up to survey administration, we will present the results to the leadership team along with an executive summary and recommended actions to impact scores.

Please contact us for more information regarding this cost-effective and easily implemented service.