Mystery Shop and Secret Shopper Services:

Mystery shops are ideal for assessing compliance with established policies, procedures, scripts, and customer service standards. Mystery shoppers allow services to be evaluated close-up from the perspective of the customer; by a trained and anonymous consultant. Key evaluation criteria are developed before-hand and customized around the unique needs of each client. Mystery shops are an effective measns for assessing processes and staff and for helping foster a culture of accountability.

The Crossroads Group can help your organization develop a mystery shop process which is cost-effective and targets key opportunity areas. Please contact us for more information at no obligation.